- Incoming and Reservation call center for hotels
- Food
- Security Agencies
- Cleaning and Maintenance Services
- Retail - Cosmetics
Intelligent Business Solutions
Market segment - Hospitality
Solution Incoming and Reservation call center for hotels
Market segment – Food
Solution: Food Safety, Food Product Recall and Withdrawal
A major Quebec hotel chain is using a custom CDS IP call center solution to process all of it’s Central Reservation Calls as well as handling incoming calls of the 7 hotels remotely in the same call center. This solution can also be hybrid and installed behind a hotel PBX.
- Retail - Furniture and Appliances
- Brokerage - Quality Assurance
- General - Quality Assurance
- Publishing - Classified Adds
- Transport - Quality Assurance
A major Canadian Food Retailer is using a custom CDS notification solution to quickly notify all of it’s retail stores of any food product recall or withdrawal notice. The solution includes confirmation of receipt, quantity on hand reporting and tracking of late responders.
A major security firm uses a custom CDS-IVR solution as a contact and tracking tool as a safety feature for agents as well as a confirmation of services rendered. Agents must report back to the system at predetermined times to ensure their safety and fulfillment of their mandate. Notification escalation is applied for any discrepancies to the predefined schedule.
Market segment – Security Agency
Solution: Tracking of in’s and out’s of security agents and validation with customer service agreements and notification of failures.
Market segment – Retail, Cosmetics
Solution: Time sheet logging via IVR and Web interface
An internationally renowned Cosmetic firm is using CDS IVR as a time logging tool. Cosmetics representatives across Canada dial in to the system to enter their time sheets. Supervisors can then authorise the time sheets via a web page. Representatives can also enter their time sheets via a web page. Payroll databases are updated automatically as time sheets are approved.
Market segment – Cleaning and Maintenance Services
Solution: Tracking of in’s and out’s of maintenance personnel and validation with customer service agreements and notification of failures.
A major Cleaning and Maintenance firm uses a custom CDS-IVR solution as a tracking tool and confirmation of the timely presence of maintenance staff at contract sites. Notification escalation is applied for any discrepancies to the predefined schedule.
Market segment – Retail, Furniture and appliances
Solution: Delivery Notification and Customer Satisfaction phone survey
Market segment – Retail, Customer loyalty
Solution: Customer file access
A Canadian supplier of Customer Loyalty Solutions is using CDS’IVR as an entry points to their clients earning loyalty points. Clients wishing to verify the status of their account or make transactions can access their files via an IVR Portal.
A major Canadian Furniture and Appliances retailer is using a CDS notification solution to advise clients of an upcoming delivery. Delivery is then followed by a Customer Satisfaction telephone survey.
Any business doing phone transactions can benefit from this powerful control tool :
Market segment – General
Solution: Recording for Quality Assurance
Market segment – Publications, Classified Adds
Solution: Recording for Quality Assurance
A transport company uses recordings to settle disputes with its clients
Market segment – Transport,
Solution: Recording for Quality Assurance
An important newspaper publisher uses CDS’ recording solution in its classified ads call center.
A brokerage firms records all phone exchanges with its customer in case of dispute over transactions.
Market segment – Brokerage,
Solution: Recording for Quality Assurance
- Retail - Customer Loyalty
Achievements
Revised: Jul. 2011
Copyright © 2011 CDS Communications Group - All Rights reserved
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Hotel Solutions
Residence Solutions
Enterprise Solutions
Markets
Hotel product Description
Residence Product description
Enterprise Product Description
Products
Profile
Contacts
Sample Solutions
Product Recalls
Solutions
Support
Downloads
Support
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Intelligent Solutions for Computer Telephony
Hotel Solutions
Residence Solutions
Enterprise Solutions
Markets
Hotel products description
Residence products description
Enterprise products description
Products
Profile
Contacts
Sample Solutions
Product Recalls
Solutions
Support
Downloads
Support